Still Waiting After Many Months

I worked with this company for approximately 15 months to complete my timeshare charity donation. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 15 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 15 months and have filed complaints with the BBB. Total cost: $4700 (higher than the initial quote of $3000). I cannot recommend this company based on my experience.