Experience

I worked with this company for approximately 12 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 12 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 12 months and have filed complaints with the BBB. Total cost: $4500 (higher than the initial quote of $1400). I cannot recommend this company based on my experience.

What Went Well

Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.

What Went Wrong

The timeline was almost double what they initially estimated.

Advice for Others

Trust your instincts - if something feels off during the sales call, walk away.

Ratings Breakdown

Transparency
2/5
Communication
1/5
Timeline
3/5
Professionalism
2/5
Outcome
2/5