Experience
I worked with this company to exit my Diamond Resorts timeshare after 8 years of ownership. The entire process took 7 months and was handled professionally throughout.
Month 1: Initial consultation where they reviewed my contract and ownership history. They identified that Diamond had recently started a voluntary surrender program that I might qualify for.
Months 2-3: They prepared my application for the surrender program, including a hardship letter and financial documentation. The case manager coached me on what to include.
Months 4-5: Waiting period while Diamond reviewed my application. The company followed up with Diamond weekly and kept me informed of any developments.
Month 6: Received conditional approval. Had to sign release documents and agree to forfeit my remaining points.
Month 7: Final confirmation received. I'm officially free from all future maintenance fee obligations.
Total cost: $2,200 flat fee paid in two installments.
What Went Well
Their knowledge of Diamond's internal programs was invaluable. I didn't know the surrender program existed. Communication was consistent throughout - weekly email updates and monthly phone calls. The payment plan option helped with budgeting. They set realistic expectations from day one.
What Went Wrong
The only negative was the initial consultation felt a bit long (over an hour). They were thorough but I felt some of the information was repetitive. Also, I had to provide the same documents twice when they had a staff transition midway through.
Advice for Others
If you have Diamond Resorts, ask about their surrender programs before hiring anyone. But if you need help navigating the process, this company knows what they're doing. Keep copies of everything you send them.
Ratings Breakdown
Transparency
3/5
Communication
4/5
Timeline
4/5
Professionalism
4/5
Outcome
3/5
Documentation
- Contract/Agreement
- Screenshots