Great Lakes Resale Co•8/26/2025
Experience
I worked with this company for approximately 3 months to complete my timeshare transfer. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 3 months instead of the 5 months they initially quoted.
I'm still waiting for resolution after 3 months and have filed complaints with the BBB.
Total cost: $4100 (higher than the initial quote of $2100). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Had multiple case manager changes which set the process back each time.
Advice for Others
Trust your instincts - if something feels off during the sales call, walk away.
Ratings Breakdown
Transparency
3/5
Communication
3/5
Timeline
2/5
Professionalism
3/5
Outcome
3/5
Documentation
- Invoice/Receipt
- Email Correspondence