Experience
I worked with this company for approximately 18 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail.
The document phase went smoothly but communication became inconsistent during months 3-5. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the exit as promised.
The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 2 weeks after the paperwork was submitted.
Total cost: $2200 (as quoted). Mixed feelings overall, but they did get the job done.
What Went Well
Document collection was efficient and they had a secure portal for uploading files.
What Went Wrong
Had multiple case manager changes which set the process back each time.
Advice for Others
Get everything in writing and push for regular updates if communication slows down.
Ratings Breakdown
Transparency
3/5
Communication
4/5
Timeline
3/5
Professionalism
4/5
Outcome
2/5
Documentation
- Contract/Agreement
- Email Correspondence