Ruth Washington

My Marriott Vacation Club exit took 8 months total. The process involved: initial consultation and contract review (2 weeks), demand letter to resort (week 3), negotiation period with Marriott's surrender team (months 2-5), and final paperwork and transfer (months 6-8). The company handled all resort communications and kept me informed throughout.

I worked with this company for approximately 13 months to complete my timeshare exit. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 13 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 13 months and have filed complaints with the BBB. Total cost: $2500 (higher than the initial quote of $1600). I cannot recommend this company based on my experience.

I worked with this company for approximately 7 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-6. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the deed-back as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 3 weeks after the paperwork was submitted. Total cost: $4000 (as quoted). Mixed feelings overall, but they did get the job done.