Ruth Washington

My Marriott Vacation Club exit took 8 months total. The process involved: initial consultation and contract review (2 weeks), demand letter to resort (week 3), negotiation period with Marriott's surrender team (months 2-5), and final paperwork and transfer (months 6-8). The company handled all resort communications and kept me informed throughout.

I worked with this company for approximately 9 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 9 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 9 months and have filed complaints with the BBB. Total cost: $4500 (higher than the initial quote of $2200). I cannot recommend this company based on my experience.