Westgate Relief Services

I worked with this company for approximately 11 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 11 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 11 months and have filed complaints with the BBB. Total cost: $2500 (higher than the initial quote of $2400). I cannot recommend this company based on my experience.

What set this company apart was their communication. From day one, I knew exactly what to expect and they delivered on those expectations. My Shell Vacation exit took 6 months and $2,600, exactly as quoted. Month 1: Comprehensive intake and document review. Months 2-4: Active negotiation with Shell's resolution department. Month 5: Agreement reached for deed-back at no additional cost. Month 6: Paperwork completed and release confirmed.

I worked with this company for approximately 8 months to complete my timeshare transfer. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 8 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 8 months and have filed complaints with the BBB. Total cost: $2500 (higher than the initial quote of $2700). I cannot recommend this company based on my experience.