Westgate Relief Services

After 14 months of working with this company, I'm finally free of my Hyatt Vacation Ownership. The process was longer than expected but they never gave up. Months 1-4: Initial attempts through Hyatt's surrender program were rejected. Months 5-8: Shifted to attorney-assisted negotiation with escalating pressure. Months 9-12: Formal demand letters and regulatory complaints filed. Month 13: Hyatt finally agreed to accept the deed back. Month 14: Paperwork completed and release confirmed. Total cost: $4,800 (higher than initial quote due to legal escalation).

I worked with this company for approximately 9 months to complete my timeshare charity donation. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 9 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 9 months and have filed complaints with the BBB. Total cost: $3200 (higher than the initial quote of $2300). I cannot recommend this company based on my experience.

I worked with this company for approximately 14 months to complete my timeshare resale. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the resale as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 4 weeks after the paperwork was submitted. Total cost: $1500 (as quoted). Mixed feelings overall, but they did get the job done.