Westgate Relief Services

What set this company apart was their communication. From day one, I knew exactly what to expect and they delivered on those expectations. My Shell Vacation exit took 6 months and $2,600, exactly as quoted. Month 1: Comprehensive intake and document review. Months 2-4: Active negotiation with Shell's resolution department. Month 5: Agreement reached for deed-back at no additional cost. Month 6: Paperwork completed and release confirmed.

I worked with this company for approximately 6 months to complete my timeshare transfer. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 6 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 6 months and have filed complaints with the BBB. Total cost: $4800 (higher than the initial quote of $1900). I cannot recommend this company based on my experience.

I worked with this company for approximately 9 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the deed-back as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 3 weeks after the paperwork was submitted. Total cost: $3600 (as quoted). Mixed feelings overall, but they did get the job done.