Westgate Relief Services
Florida
Rating Breakdown
Rating Distribution
Reviews (3)
Write ReviewPersistent Effort Paid Off
After 14 months of working with this company, I'm finally free of my Hyatt Vacation Ownership. The process was longer than expected but they never gave up. Months 1-4: Initial attempts through Hyatt's surrender program were rejected. Months 5-8: Shifted to attorney-assisted negotiation with escalating pressure. Months 9-12: Formal demand letters and regulatory complaints filed. Month 13: Hyatt finally agreed to accept the deed back. Month 14: Paperwork completed and release confirmed. Total cost: $4,800 (higher than initial quote due to legal escalation).
They tried multiple strategies and didn't stop until one worked. The legal escalation, while expensive, was ultimately what got Hyatt to budge. They kept me informed of each strategy change.
Finally Free After Years of Ownership
I worked with this company for approximately 18 months to complete my timeshare charity donation. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 6 weeks after the paperwork was submitted. Total cost: $4300 (as quoted). I would recommend this company to others in similar situations.
Document collection was efficient and they had a secure portal for uploading files.
Quick Resolution, Very Satisfied
I worked with this company for approximately 12 months to complete my timeshare charity donation. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 5 weeks after the paperwork was submitted. Total cost: $4300 (as quoted). I would recommend this company to others in similar situations.
They were knowledgeable about my specific resort's processes and programs.
About
Westgate contract termination