Evergreen Resale Group

Washington

2.0(2 reviews)
2.5
Transparency
3.0
Communication
3.0
Timeline
2.0
Professionalism
2.0
Outcome

Reviews (2)

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Terrible Customer Service

2/5
Proof Attached

I worked with this company for approximately 6 months to complete my timeshare deed-back. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 6 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 6 months and have filed complaints with the BBB. Total cost: $2300 (higher than the initial quote of $1500). I cannot recommend this company based on my experience.

What went well:

Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.

9/30/2025Read full review

Frustrating Experience

2/5
Proof Attached

I worked with this company for approximately 5 months to complete my timeshare resale. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 5 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 5 months and have filed complaints with the BBB. Total cost: $5000 (higher than the initial quote of $2100). I cannot recommend this company based on my experience.

What went well:

Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.

3/15/2025Read full review

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