Empire State Exits

I worked with this company for approximately 5 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 5 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 5 months and have filed complaints with the BBB. Total cost: $3400 (higher than the initial quote of $1700). I cannot recommend this company based on my experience.